Job Description

If you're a PC Technician with the ability to interact with technical and non-technical users in an understandable and concise manner while solving complex technical issues, this job opening for you. If you are self-motivated, a problem solver, and interested in a positive, dynamic environment, you could thrive in this role. For the full-time PC Technician role, you will be working remotely.

Required Knowledge, Skills, and Abilities

• - Be able to adapt and thrive in constantly changing environments.

  - High attention to detail and possesses excellent organizational and writing skills.
  

  - 2+ years of experience with PC and Mac hardware and software, and an understanding of TCP/IP, DNS, DHCP, LAN, and WAN.
  

  - Strong problem solving and analytical skills.
  

  - Ability to multitask and communicate well with individuals of all backgrounds.
  

  - CompTIA A+ certification mandatory.
  

  - Proficiency in Microsoft Office 365.
  

  - Proven knowledge of customer service.
  

  - Microsoft Office experience required.
  

• - Ensure the integrity of electronic data records, acting in accordance with company quality standards.

  - Support functionality testing and end users.

  - Manage inventory of equipment, including collaborating on potential purchases.
  

  - Manage and carry out a variety of technology implementation projects.
  

  - Take down, box, move and set up/install on site.
  

  - Document all daily data communication transactions, issues and solutions or installations.
  

  - Communicate with suitable vendors to coordinate needed repairs.
  

  - Install printers, troubleshoot problems and make repairs.
  

  - Complete transferal of data from PC to PC and troubleshoot software/hardware as well as break/fix.
  

  - Communicate with ticket submitters effectively and on a regular basis.