Job Description

Required Knowledge, Skills, and Abilities

• - Must have at least a high school diploma or GED. Associate degree or better is preferred.

  - A minimum of 2 years of detail oriented ITSM experience is required. MSP experience is preferred.

  - Certifications from leading vendors such as Apple, CompTIA, or Microsoft are preferred.

• - Participate in the resolution of onsite incidents to return service to clients as quickly as possible.

  - Participate in the resolution of onsite problems reported by two or more users.

  - Participate in the onsite implementation of simple and complex client change requests.

  - Follow standard operating procedures as documented in the knowledge management system.

  - Work with the team and escalate incidents and service requests as needed with the assistance of management.

  - Maintain and update system documentation and service ticket records.

  - Stay up to date on the latest technologies through ongoing education.